BroadviewDesign Privacy Policy

Effective Date: 6/4/2026

Data Controller: BroadviewDesign, operated by Alexander Hart

Location: Adams, Massachusetts, United States

This Privacy Policy explains how BroadviewDesign collects, uses, shares, and protects your personal information when you purchase physical or digital goods, contact us, or otherwise interact with our services through Etsy.com or its related sites. This policy does not apply to the practices of Etsy itself or any third-party services accessed through Etsy. Please refer to Etsy's Privacy Policy for their data practices.

1. Information We Collect

To fulfill your orders and provide customer support, we collect the following personal information, which you authorize Etsy to share with us upon purchase:

Name, email address, shipping address, and phone number (for physical orders)

Email address (for digital download delivery)

Order details and payment transaction data (processed securely through Etsy; we do not store credit card information)

Communication records (messages, custom order requests, or product inquiries via Etsy Convos)

You may also voluntarily provide additional information if you request custom manufacturing, specify drone controller threading, or provide feedback on products.

2. How We Use Your Information & Legal Basis

We process your personal data under the following legal bases:

Contract Performance: To process payments, manufacture items, arrange shipping, deliver digital files, and provide customer support.

Legal & Regulatory Compliance: To retain transaction records for tax, accounting, and consumer protection obligations under US state law.

Legitimate Interests: To improve product design, troubleshoot technical issues (e.g., embedded electronics or 3D-printed components), and communicate essential order updates.

Consent: To send marketing emails, newsletters, or product launch updates. We will only do so after you provide explicit, affirmative consent, which you may withdraw at any time.

3. Information Sharing & Disclosure

We do not sell or rent your personal information. We only share data in the following circumstances:

Etsy: As required to comply with the Etsy Seller Policy and Terms of Use, and to facilitate checkout, payment processing, and buyer/seller protection.

Service Providers: Trusted third parties that perform functions on our behalf, such as shipping carriers, digital fulfillment systems, or accounting software. These parties are contractually obligated to protect your data and use it only for the services we request.

Legal & Safety Obligations: When required by law, court order, or to protect against fraud, security threats, or violations of our terms.

Business Transfers: If BroadviewDesign is sold, merged, or undergoes restructuring, customer data may be transferred as part of that transaction, subject to applicable privacy laws.

4. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law:

Order & Transaction Records: Retained for a minimum of 4 years to comply with US tax and accounting regulations.

Customer Communications: Retained until the inquiry is resolved, plus reasonable time for reference or dispute resolution.

Marketing Lists: Retained until you opt out or withdraw consent.

Once data is no longer needed, it is securely deleted or anonymized.

5. International Data Transfers

As a US-based shop using Etsy's platform and US-hosted services, your personal information may be stored or processed outside of your home jurisdiction, including outside the European Economic Area (EEA). If you are located in the EU/UK/Switzerland, we rely on legally recognized transfer mechanisms, such as Standard Contractual Clauses and our status as a US entity subject to US state privacy laws, to ensure an adequate level of data protection.

6. Your Rights & Choices

Depending on your location, you may have the following rights regarding your personal data:

Access & Portability: Request a copy of the personal information we hold about you.

Correction & Deletion: Request updates to inaccurate data or deletion of your information, except where we are legally required to retain it.

Restriction & Objection: Object to processing based on legitimate interests or restrict how we use your data.

Opt-Out: Unsubscribe from marketing communications at any time using the link in our emails or by contacting us directly.

Complaints: If you reside in the EU/UK, you have the right to lodge a complaint with your local data protection authority.

To exercise any of these rights, please contact us using the information in Section 8.

7. Marketing Communications & Consent

We respect your privacy and will never send promotional emails, newsletters, or advertising messages without your prior, explicit consent. Consent can be revoked at any time by clicking the unsubscribe link in our emails or by contacting us directly. Please note that opting out of marketing does not affect transactional communications regarding your orders, shipping, or customer support.

8. How to Contact Us

For questions, privacy requests, or concerns regarding this policy, you may contact us directly:

Email: [email protected]

Shop Messages: Available through your Etsy purchase history or Conversations

9. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. The updated policy will be posted in our Etsy Shop Policies section with a revised effective date. We encourage you to review this policy regularly.